INDUSTRIES

Expertise Services in
Banking Sector Finance Sector Insurance Sector Health Sector Telecom Sector


Jaz Technologies is a Global BPO currently supporting various industries with customized services to suite the different customer lifecycle approaches in a fundamentally strong operational environment. Global Solutions spanning Industries

We take pride in meeting and exceeding our delivery promise by mirroring and improving the solution approach to arrive at better results.

Global Solutions spanning Industries

We involve our Centers of Excellences in setting up every process which is specifically designed for the Industry, Customer Base, & Client, and is compliant with Industry Regulations, Service Best practices and Delivery Benchmarks.

Segments supported by us include:

Banking, Financial and Insurance
Health Care
Telecom

Banking, Financial and Insurance

Global Services Banking, Finance and Insurance services are designed to cater to our customers specifically. We have deployed our industry experience, market understanding, & customer behavior analysis in this segment to support clients with services that enrich their brand equity amongst their customers.

Ensuring personalized service

We partner with our clients to support their Banking, Financial and Insurance BPO Operations, by imbibing their values into all our service functions. We develop relationships with customers by delivering services inline with the client principles.

Consistently driving metrics

Our Banking, Finance and Insurance Center of Excellences (COE) are constantly updating process workflows to integrate modified industry and country policies along with improvement methodologies to ensure compliance across all aspects of the BPO operations.

Enabling operational growth

We leverage our geographic presence across 30 countries to support our clients in setting-up and managing their shared service centers. We also drive consultancy workshops across client operations to assess and improvise their delivery.

Segments supported by us include:
Retail Banking

Jaz Technologies supports Retail Banks with Customer Lifecycle Management for managing their front-mid and back office functions. As part of this service offering, Technologies leverages our multi-lingual multi-site delivery capability to effectively meet end-customer requirements.

Commercial Banking

Jaz Technologies supports Commercial Banks with Business-to-Business (B2B) Lifecycle Management services. This function is designed to ensure secure and monitored workflow across processes.

Wealth Management

Jaz Technologies Global Services Wealth Management capability encompasses the Account Management cycle from Data Entry to Payment, Credit, and Fraud Operations.

Mortgage & Insurance Companies

Jaz Technologies supports Mortgage Institutions across mid-back office functions including Data Entry, Indexing, Assessments, Underwriting, Servicing, Rate Switches, Redemptions, and Completions

Credit Bureaus

Jaz Technologies managed Credit Functions including Disputes, Disclosures, Maintenance, and Fraud Management along with technical support for Customer Account Management

Health Care

Jaz Technologies Healthcare Practice and Operations Leader rigorously study, assess, design and implement innovative process mechanisms that take advantage of the various industry regulations and policies to deliver rewarding operations for our clients.

Our services are designed and implemented in line with HIPAA, ISO and ICD standards. We also extend our services to support clients with trainings, implementation/up-gradations and audits for ensuring compliance to these standards.

Aligned to Regulatory Changes

Our Healthcare Solutions in this segment help clients navigate regulatory changes, benchmark their operations with peers, increase revenue, improve reimbursements, reduce dollar leakage and tame broken processes while driving compliances across all functions to lower costs and turn around times.

Navigating the Health Reform Law

Our Healthcare services in this segment are aimed at supporting Payer organizations drive initiatives to navigate the impact of the Health Reform Law. We help clients meet the ICD 10 deadline with minimum productivity losses and less impact on STP for claims.

Process Enhancement

We also support global delivery for paper intensive processes through workflow and imaging solutions, as well as drive productivity by leveraging our efficient demographic and insurance eligibility verifications tools, collection prioritization and segmentation tools along with contact center and service center tools and platforms.

Telecom

Jaz Technologies has built capability in the Telecom segment by continually studying the industry and customer behaviors to design services that are in-sync with the market needs.

Retaining and increasing customer numbers

We identify and analyze the target segments, assess the customer base, map customer to product/service and design strategies to capture and retain market shares though customer lifecycle services in a multilingual environment.

Along with this, Jaz Technologies supports our clients with customer outreach programs that are aimed at up-selling/cross-selling to current customers and reacquiring past customers

Customizing interactions

To effectively manage the customer interactions in this segment, we integrate multiple lines of sales and product trainings, helpdesk trainings, stress management trainings etc to foster long-term customer engagement.

Expanding service reach

We support our clients in setting-up and managing their operations across delivery centers to manage regional customers. We also drive consultancy workshops across client operations to assess and improvise their delivery.